Ticket Information

Admissions Policy
All individuals need a ticket to be admitted to men’s and women’s basketball, men’s and women’s volleyball, men’s and women’s soccer, and softball games. Children under the age of four (4) do not require a ticket if they will be sitting in an adult's lap. Children four (4) and older are required to have a ticket for entry. This applies to all Loyola regular season events, but may exclude postseason games.

Gate/Ticket Office Times
Guests can enter Gentile Arena and Loyola Softball/Soccer Park one hour before game time, unless otherwise noted. The ticket office opens at least 90 minutes prior to men's basketball games and 60 minutes prior to the game time of all other sports.

For men’s basketball games, the Norville Ticket Office as well as the Gentile Arena ticket office in the northwest lobby are open for ticket sales. For all other sports, only the Norville Ticket Office is open.

Ordering Tickets
Tickets can be purchased in one of three ways:

  • In-Person – The Norville Center Ticket Office is open Monday-Friday from 10 am – 4 pm. The ticket office opens 90 minutes prior to men’s basketball games and 60 minutes prior to all other sports. The windows are closed during the months of May and June.
  • Telephone – Purchase tickets by calling 773-508-WOLF (9653) during regular business hours.
  • Online – Purchase tickets anytime at www.ramblertickets.com.

The ticket office staff can also be reached via text message at (773) 508-9653 or email at ramblertickets@luc.edu. Please note during an event the ticket office staff assists fans at the ticket windows and is unable to answer calls or return voice messages.

Payments may be made with cash, personal check, Visa, MasterCard, Discover, or American Express. Checks must be made payable to Loyola University Chicago Athletics.

Ticket Delivery
Fans can choose to have their tickets delivered digitally on a mobile device, mailed, or left at will call, depending on the event. Guests must show a photo ID to retrieve their tickets at will call, and tickets will not be released unless the name on the tickets matches the name on the photo ID. Click here to view online ticket quick guides.

Pass Gate/Will Call Location
At Gentile Arena, general will call is located at the main ticket office in the Norville Center. Tickets left for a guest by a coach/player can be picked up at the coach/player-guest ticket tables located at the southeast entrance of Gentile Arena, inside the Norville Center for Intercollegiate Athletics.

All coach/player guests are required to present a valid ID for ticket pickup at the coach/player-guest ticket table. Coach/player-guest pickup opens one hour before game time.

At Loyola Soccer and Softball Park, general will call is located at the main ticket tent inside Loyola Soccer/Softball Park. Tickets left for a guest by a coach/player can be picked up at the ticket table located inside Loyola Soccer/Softball Park. All guests must present a valid photo ID for ticket pickup. Coach/player-guest pickup opens one hour prior to game time.

Student Tickets
Loyola University undergraduate students receive FREE admission to all Loyola University Athletics events with a valid Loyola University student ID. Click here for more details on student entry.

Graduate and professional students can purchase tickets at the faculty/staff discount ticket rate for entry.

Ticket Replacement
Lost, forgotten, stolen, laundered, or mutilated tickets purchased through the Loyola University Athletics Ticket Office may be replaced only by the person who originally purchased the tickets for no additional charge. Replacement tickets have precedence over the original tickets.

Refunds/Exchanges
Refunds and exchanges will not be made for any athletic event, unless the game is not played at the originally scheduled date or time. All sales are final.

Seating Information

Seating Information
Men's basketball games at Gentile Arena are reserved seating, while all other sports feature general admission seating. Accessible seating is available at both Gentile Arena and Loyola Soccer Park. Fans can purchase accessible seating in advance by calling the Loyola Ticket Office at 773.508.WOLF or exchanging their ticket for an accessible seating section at the Ticket Office.

Click here for the Gentile Arena seating chart for men’s basketball. (PDF)

Accessible Seating
Accessible seating is available inside Gentile Arena above section 212. Fans can purchase accessible seating in advance by calling the Loyola Ticket Office at 773.508.WOLF or exchanging their ticket for an accessible seating section at the Ticket Office.

The elevator located outside of section 114 in the northeast corner of the arena provides access to the accessible seating area. Portable chairs are provided for guests. Please contact the nearest Guest Services staff member if further assistance is needed.

Facility Policies

Bag Policy
Small bags and purses are permitted inside Gentile Arena. All bags are subject to search upon entry. 

Prohibited Items
The following items are not permitted inside Gentile Arena:

  • Aerosol Cans
  • Alcohol or drugs
  • Animals with the exception of disability service animals
  • Artificial Noisemakers, confetti, or smoke bombs
  • Fireworks
  • Food/Beverages
  • Hoverboards or Skateboards
  • Laser Pointers
  • Oversized Bags or Coolers
  • Unauthorized Banners, Signs, or Flags and poles to display banners or flags
  • Weapons of Any Kind
  • Any other item deemed hazardous by game management

Camera Policy
Non-flash, still cameras may be used to take pictures as long as it does not interfere with other guests view. Any tripod or other photography equipment may not be used or placed in any area of the building without a Loyola Athletics issued media credential. Selfie sticks are not allowed inside the arena. No video recording devices, audio recorders or cameras with detachable lenses are allowed. 

Re-Entry Policy
Fans are not permitted to leave and re-enter the venue. Please note the Hall of Fame Atrium on the south side of Gentile Arena is considered inside the venue.

Parking/Transportation
Please click here for information regarding parking and public transportation.

Lost & Found
Please visit the information desk located inside the Damen Student Center to inquire about lost items during the event. Contact the nearest Guest Services staff member if further assistance is needed.

After an event, please call Loyola Campus Safety (773) 508-7233 to inquire about lost items.

Facility Information

Concession Stands
Gentile Arena features two permanent concession stands as well as a number of satellite kiosks. Items available include hot dogs, pretzels, popcorn, and candy. Beverage options include beer, soda, and water. Menu items are subject to change. Alcohol sales end with 10 minutes remaining in a basketball game or at the end of the second set of a volleyball match. Alcohol is not available at Loyola Soccer & Softball Park.

Merchandise
The Rambler Team Store is located on the south concourse outside of Section 109. The Team Shop is open for all men’s basketball games and select women’s basketball, men’s volleyball, and women’s volleyball games. Fans can also purchase merchandise online at www.ramblersgear.com.